24/7 Veterinary Support, Free for Two By Two Veterinary Centre Clients

At Two By Two Veterinary Centre, we understand that questions about your pet’s health and wellbeing can arise at any time — not just during our opening hours. That is why we are thrilled to announce that we have partnered with VidiVet to provide instant access to veterinary advice 24/7, 365 days a year.

What is VidiVet?

Think of VidiVet as “NHS 111 for your pet”. Through the VidiVet app, you can send a message or query directly to an experienced veterinary surgeon and receive a personalised video response to your phone — usually within minutes. Whether you are concerned about your pet’s health, have a query about medication, or simply need reassurance, VidiVet is there to help.

Key Benefits of Using VidiVet

✅ 24/7, 365 Access to Vets

Speak to qualified veterinary surgeons at any time, including evenings, weekends, and bank holidays.

✅ Rapid Response Times

On average, you will receive a personal response to your query within 10 minutes.

✅ Completely Free to Use

VidiVet is provided at no cost to all Two By Two Veterinary Centre clients. No card details are
required.

✅ Ask About Anything

Your pet does not need to be unwell to use the service. Whether it is about diet, behaviour, medication, exercise,
or post-operative care, you are encouraged to ask any question.

✅ Supports Our In-Practice Team

By using VidiVet for advice and reassurance, you help our clinical team focus on pets who require hands-on care at
the practice.

How Does VidiVet Work?

1. Download the App

Receive simple instructions to download the VidiVet app onto your smartphone or tablet.

2. Ask a Question

Submit your query through the app at any time of day or night.

3. Receive a Personal Response

A veterinary surgeon will respond with a bespoke video message, usually within 10 minutes.

It’s as easy as that — no appointments, no waiting rooms, and no unnecessary trips.

What Can I Ask VidiVet About?

You can use VidiVet for advice and guidance on a wide range of topics, including:

  • Should I be worried about my pet’s symptoms?
  • Does my pet need to see a vet in person?
  • Advice on feeding, exercise, and weight management
  • Questions about medications, dosages, and side effects
  • Post-operative care advice
  • Behavioural concerns
  • General wellness and preventative care

No question is too small — if it matters to you, it
matters to us.

Why We Recommend VidiVet

At Two By Two Veterinary Centre, we want you to feel supported whenever you have concerns about your pet’s health or
wellbeing. By using VidiVet, you gain peace of mind, timely advice, and better understanding — all while helping us to
prioritise in-practice care for those who need it most.

Get Started Today

If you would like to activate your free VidiVet access, simply download the app.